Returns Policy
Last updated: 1 August 2026
Please read carefully: we do not accept returns. The only exception is a genuine manufacturing defect. Even then, the product must not be shipped back to us until we have reviewed your claim and given you written approval and return instructions.
1. No returns
- We do not accept returns, exchanges or refunds for change of mind, incorrect product selection, size or model preference, or any reason other than a manufacturing defect.
- Products are dispatched only after being physically inspected by our team.
2. Manufacturing defects — the only exception
- If your product has a genuine manufacturing defect, or was damaged in transit, you may raise a claim for a replacement.
- A continuous unboxing video is mandatory. It must show the sealed package being opened and clearly highlight the defect. Claims without this video cannot be processed.
- Claims must reach us within 48 hours of delivery.
3. How to raise a claim — you must contact us FIRST
-
Contact us before doing anything else. WhatsApp +91 84317 67452 or email prime.mangalore@gmail.com within 48 hours of delivery, with your order number, photographs of the defect and the unboxing video.
-
We review your claim. Our team examines the evidence and confirms whether the product qualifies as defective.
-
We confirm in writing. If your claim is approved, we will send you written confirmation along with the return address and packing instructions.
-
Only then do you ship the product back. Pack the item as instructed and send it only after receiving our approval, then share the tracking details with us.
-
Resolution. Once we receive and verify the returned item, we issue a replacement.
Important: products shipped back to us without prior written approval will not be accepted, and will be returned to the sender at the sender’s cost. Please always confirm with us before dispatching anything.
4. Inspection and resolution timeline
- Claims are acknowledged within 48 hours of receipt.
- Approved replacements are processed within 9–12 business days of us receiving the returned product.
- If a replacement is unavailable, a full refund is issued to your original payment method within 7–10 business days.
5. Not eligible
- Change of mind, incorrect selection, or dissatisfaction based on personal preference.
- Products damaged by misuse, improper handling, mishandling during play, or normal wear and tear.
- Minor cosmetic variations that do not affect performance.
- Strings, grips and other consumables once fitted or used.
- Items purchased during a sale or promotional offer.
- Any product returned without prior written approval from us.
6. Return shipping
- Once a claim is approved, you are responsible for shipping the product back to us using the instructions we provide.
- If the claim is confirmed as a manufacturing defect after inspection, we bear the cost of sending the replacement to you.
Contact
Email: prime.mangalore@gmail.com
Phone / WhatsApp: +91 84317 67452
Prime Sports & Fitness, Sheffield Apartments, Opposite SCS Hospital, Bendurwell, Mangaluru – 575002, Karnataka, India
See also our Cancellation, Exchange and Refund Policy.
