At Prime Sports & Fitness we aim to get your equipment to you quickly and safely. Please review our shipping and delivery policy below.
1. Payment
- All orders are processed and dispatched only after successful payment confirmation.
- We operate on a prepaid basis only. We do not offer Cash on Delivery (COD) for any order, including local Mangaluru deliveries.
- Payments are accepted online through our secure payment gateway (UPI, credit/debit cards, net banking and wallets).
2. Store hours and working days
- We are open Monday to Saturday, 9:30 AM – 8:30 PM. We are closed on Sunday.
- Orders placed after 8:30 PM, or on a Sunday or public holiday, are processed and delivered on the next working day.
3. Local delivery — Mangaluru
- For addresses within Mangaluru city limits, orders are typically delivered within 30 minutes to 2 hours of payment confirmation, during store hours.
- Delivery timelines may vary during peak hours, adverse weather or in areas outside our regular delivery radius.
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Store pickup: orders are usually ready for collection at our Bendur store within 30–50 minutes of payment confirmation, during store hours. Shuttles and unstrung rackets are usually ready within 5–10 minutes.
4. Orders outside Mangaluru
- Our online checkout currently serves Mangaluru city only. An address outside our local delivery area cannot be completed through the website at present.
- We do still ship across India. If you are outside Mangaluru, message us on WhatsApp at +91 76764 99269 with the product you want and your PIN code. We will confirm availability and quote the courier charge before you pay.
- Once confirmed and paid, outstation orders are dispatched within a minimum of 3 and a maximum of 12 business days. Delivery then typically takes a further 3–7 business days depending on the destination and the courier partner.
- A tracking number is shared with you as soon as your order is dispatched.
5. Shipping charges
- For Mangaluru deliveries, the charge is calculated by distance from our store and shown at checkout before you confirm your order.
- For outstation orders arranged over WhatsApp, the courier charge is quoted to you in advance and confirmed before any payment is taken.
- Store pickup is free of charge.
6. Packaging
- Every product is inspected and securely packaged to prevent damage in transit.
7. Delays
- We are not liable for delays caused by courier partners, customs, natural events or other circumstances beyond our reasonable control. We will keep you informed and assist in tracking any delayed shipment.
8. Stringing service
- Racket restringing is a paid service booked through our website and carried out at our Bendur store. Stringing is paid at the store and is not charged online at the time of booking.
- If you request home delivery of a strung racket, delivery charges are payable by you to the delivery partner, and the stringing charges must be paid before the racket is dispatched.
Contact
For any shipping or delivery query:
Email: prime.mangalore@gmail.com
Phone / WhatsApp: +91 84317 67452
Orders outside Mangaluru: WhatsApp +91 76764 99269
Store hours: Monday to Saturday, 9:30 AM – 8:30 PM (closed Sunday)
Prime Sports & Fitness, Sheffield Apartments, Opposite SCS Hospital, Bendurwell, Mangaluru – 575002, Karnataka, India
